A. Statement of Trust:
1. We trade on the basis of a mutual trust, between our customers and our suppliers. We believe that our suppliers work hard to deliver the best product at a fair price, and we in turn deliver an excellent product at fair prices, which customers then enjoy and appreciate.
B. Product Descriptions:
1. Whilst every care has been taken to provide an accurate visual representation of the tour experiences available for purchase, individual screen sizes and settings may alter individual colour reproduction.
2. In addition, because screen technology is still being improved, occasionally your monitor may be unable to do full justice to some of the images depicted.
C. Pricing and Payment:
1. All goods offered for sale through our website are priced in pounds sterling and are inclusive of VAT.
2. Action Stations! * will remain the owner of any goods or services sold until full
payment for such goods or services is received from the customer.
D. Service Conditions:
1. Except as otherwise expressly mentioned in these conditions,Action Stations!. shall not be liable for any loss or damage (whether direct or indirect) to the customer or a third party due to negligence during the tour. This does not affect your Statutory Rights under the Sale of Goods Act 1979.
E: Booking Conditions:
1. All bookings are accepted subject to availability.
2. All bookings shall be paid for in full at time of ordering (unless a product is available for part payment/deposit)
3. If due to circumstances beyond our control – i.e. mechanical failure/ weather conditions, we will notify the customer and arrange an alternative booking date.
4. Arrival – all customers who have pre–booked , should arrive 30 minutes before the tour is due to depart, to allow vehicle/ aircraft loading.
5. ‘No Show’. If a customer does not turn up for their pre- booked and pre – paid tour, 30 minutes before departure, we reserve the right to sell their place to another party on the day.
6. All flying passengers must be able to walk 50 metres. Due to the payload restrictions of the aircraft, there is a maximum weight limit for each passenger. Some aircraft also have height restrictions. Check below.
Tiger Moth/T6 Harvard – Must be aged 14 or over, maximum 18 stone (115kg), able to climb in & out of aircraft.
Jackaroo – Student pilot must be aged 14 or over, maximum 16.5 stone (105kg) under 6ft, able to climb in & out of aircraft.
Optional Second passenger must be aged 14 or over, maximum weight 10 stone (63.5kg) under 6ft, able to climb in & out of aircraft.
Devon – Must be aged 7 or over (under 14 must fly with adult), maximum 18 stone (115kg), able to climb in & out of aircraft.
T9 Spitfire – Must be aged 18 or over, maximum 16 stone 7lbs (105kg), under 6ft 6inches (198cm), able to climb in & out of aircraft. Further health restrictions apply under the SSAC rules set by the CAA.
F: Customer Satisfaction:
1. We take the greatest care to ensure all our tours offer the highest level of customer satisfaction and enjoyment, if however a customer is unsatisfied , we will make every effort to rectify the situation to ensure the customer is fully satisfied.
2. If a customer would like to make a complaint the matter should be raised with the tour director on the day. He or she will do everything within their immediate power to resolve the matter. If that is not possible, they will take the matter to a Company Director, who will take on the personal responsibility and ownership of the matter until complete resolution has been achieved
3. Customers who wish to complain to the Company , other than through a Tour Director should contact our customer services department on 01622 812830
Aero Legends understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website www.aerolegends.co.uk (“Our Site”) and/or books their flight with Aero Legends. We will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Aero Legends, a limited company registered in England under company number 7627016.
whose registered address is The Carriage House, Mill Street, Maidstone, Kent, ME156YE and whose main trading address is:
Headcorn Aerodrome, Ashford, Kent, TN27 9HX
Information About Us
2.1 Our Site is owned and operated by Aero Legends, a limited company registered in England under company number 7627016, whose registered address is The Carriage House, Mill Street, Maidstone, Kent, ME156YE and whose main trading address is:
Headcorn Aerodrome, Ashford, Kent, TN27 9HX
2.2 Our VAT number is 188 5881 41.
2.3 Our Data Protection Officer is Benjamin Perkins, and can be contacted by email at firstname.lastname@example.org, by telephone on 01622 812 830, or by post at Headcorn Aerodrome, Ashford, Kent, TN27 9HX.
What Does This Policy Cover?
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
4.1.1 The right to be informed about Our collection and use of personal data;
4.1.2 The right of access to the personal data We hold about you (see section 12);
4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact us using the details in section 14);
4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact us using the details in section 14);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to Us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
What Data Do We Collect?
5.1 Booking Name(s) and Passenger Name(s);
5.2 Business/Company Name;
5.4 Contact Information – email addresses and telephone numbers;
5.6 Next of Kin Details;
5.7 Voucher Details (if experience is sold by a third party)
How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance in delivering an experience for you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
6.2.1 Providing and managing your Experience Booking;
6.2.2 Providing and managing your access to our Site;
6.2.3 Personalising and tailoring your experience on our Site;
6.2.4 Supplying our products and services to you
6.2.5 Personalising and tailoring Our products and services for you;
6.2.6 Replying to emails from you;
6.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by using the unsubscribe link found in our marketing emails;
6.2.8 Market research;
6.2.9 Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience;
6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and telephone and text message and direct mail with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
6.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
6.6.1 5 Years;
How and Where Do We Store Your Data?
7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
7.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site and the booking process.
7.3 Steps We take to secure and protect your data include:
7.3.1 Up to date and secure IT systems;
7.3.2 SSL Certificate on Our website;
7.3.3 Secure databases with password access.
Do We Share Your Data?
8.1 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
8.2 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
8.3 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
What Happens If Our Business Changes Hands?
9.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will, however, be given the choice to have your data deleted or withheld from the new owner or controller.
How Can You Control Your Data?
10.1 When you submit personal data via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
Your Right to Withhold Information
11.1 You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held) with no fee is payable. We will provide any and all information in response to your request free of charge. Please contact us for more details at email@example.com, or using the contact details below in section 14.
Cookies are used on this site purely to improve services for you through, for example:
enabling a service to recognise your device so you don’t have to give the same information several times during one task
recognising that you may already have given a username and password so you don’t need to do it for every web page requested
measuring how many people are using the site, so it can be made easier to use and there’s enough capacity to ensure it is fast enough
We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users’ needs and to understand how we could improve it.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.
The following cookies are used by Google Analytics:
_utma stores a randomly generated number for 2 years
_utmb stores a randomly generated number for 30 minutes
_utmc stores a randomly generated number until you close your browser
_utmz stores a randomly generated number and anonymous information on how the site was reached (e.g. direct or via a link or a search) for 6 months
If you do not wish to accept any cookies on to your machine you can disable them by adjusting the settings on your browser. However this is likely to adversely affect the functionality of websites you visit.
Taking of photographs and video for private purposes only is permitted. We do not allow the use of such for commercial purposes. Should professional photography be required, individual flights can be arranged where the right aircraft and in flight accommodation for camera crew and equipment can be arranged. Please state your requirements on booking.
We are the originators of the Fly with a Spitfire © Experiences and offer these in good faith to our customers on the understanding that they then do not copy/ steal/ plagiarise any or all of experiences that we have carefully developed for the safety and enjoyment of our customers. We lay claim to being the first to market with our innovative experiences and are therefore the rightful owners of the intellectual property associated with the Fly with a Spitfire © Experiences, and similarly with Fly with a Fighter, Fly with a Hurricane and other similar warbird experiences.
We will vigorously pursue any persons or organisations which deliberately infringe our rights. For further information on copyright ownership, please follow this link http://www.ipo.gov.uk/types/copy/c-ownership/c-creator.htm
Action Stations! is the trading name of the company operating aviation tours, and belongs to Aero Legends Ltd, whose registered address is The Carriage House, Mill Street, Maidstone, Kent, ME15 6YE.