Action Stations!
Cancellation Terms
Our policy is to operate our tours with a complete commitment to the satisfaction of our customers. When a tour is booked, we are committed to you our customer, and by the same token, you are also committing to show up on the day of your tour,at least 15 minutes before the tour start time.
Reasons for cancellation - by Action Stations!
For a tour to take place we are dependant on both the weather, and the mechanical serviceability of both the aircraft we are viewing, and using. The technology of the Spitfire goes back almost 80 years, and whilst the maintenance programme is of the highest order – we have to expect the unexpected!
Weather permitting
Regarding the weather, please contact us the day before your tour, to check that we are able to fly the following day. We will also try and contact you to let you know if we have to cancel or postpone the tour due to adverse weather conditions that we sometimes have to deal with – especially at this coastal location.
Mechanical failure
Should the aircraft we contract become unserviceable on the day, we will always try to have a suitable back up. It may be that due to the limited availability of Spitfires, we have to substitute with an alternative - for example Hurricane/ Mustang/ Kittyhawk.
We will always offer you the choice of either taking the tour on the day, or another suitable date, when we are confident that a Spitfire will be available.
If we have to postpone a tour for the above reasons, or due to other unforeseen circumstances, we will contact you at the earliest opportunity, and offer you suitable alternative dates. If you are unwilling to take an alternative and cancel your booking,
we will refund your fee – less a 10% administration charge.
Payment penalties
We contract both the flight of the Spitfire, and our helicopter passenger service, and therefore we are bound to pay for these – if you show up – or don’t.
Therefore, we have to have stringent cancellation penalties to cover these circumstances - payment charges therefore are as follows.
10% of total charter price due if flight is cancelled having received written confirmation of booking
25% of total charter price is due if flight is cancelled between 7 days and 48 hours prior to scheduled time of departure
50% of total charter price due if flight is cancelled less than 48 hours prior to scheduled time of departure
100% of total charter price is due if no notice is received or part of the program has commenced
Veterans Fly with a Spitfire and Hurricane!
Some of you more alert visitors will have seen that the HAC Spitfire and Hurricane flew with the BA Airbus this afternoon! (Saturday, August 28th) Well there were 14 of them, and we couldn't fit them all in the Long Ranger , could we?! No, seriously this wonderful event was organised by Bill Bond of the Battle of Britain Historical Society, and when I contacted him a week ago he was short of a Spitfire and Hurricane to fly with them. So I put him in touch with Janice Black at HAC, and as they say 'The Rest is History'. Congratulations to all who were on the flight today - we will always Remember the Few!
http://www.bbc.co.uk/news/uk-11120357
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Fly with us on Battle of Britain Day - Wednesday, September 15th - Mark the 70th anniversary flying with a Spitfire along the White Cliffs and over the Battle of Britain Memorial at Capel le Ferne. Remember the Few, and join us for the flying experience of your life. To book, call Steve Burt on 01227 721929
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Autumn Flights - We have our first date for flying in October - Saturday, October 16th. This can be a delightful time of year to fly, and being half term, an ideal time to treat your children and family to Fly with a Spitfire - call Steve Burt on 01227 721929 to book your Spitfire flying experience of a lifetime.
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Group Flights
Why not organise a flight for family/ friends/ colleagues?
For groups we can run a flying day especially for them - it is motivational and a truly uplifting experience.
With the Spitfire flights and ground viewing opportunities, this is a most memorable way to spend quality time together in the company of one of the greatest flying legends of our time. Meet with Charlie Brown, our pilot, who is perhaps one of the most knowledgeable and experienced Spitfire pilots in the world.
Our events are centred on Walletts Court Hotel, one of the best country house hotels in Kent, with excellent accomodation, food and service second to none.
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Action Stations! Support RAFBF in new 'Heart Felt Thanks' Campaign
The RAF Benevolent Fund is running a Heartfelt Thanks campaign (www.myheartfeltthanks.com), where we can all leave a message of thanks to the RAF, and especially the remaining 'Few' . The ‘Heartfelt Thanks’ is a nationwide campaign and the messages, will be presented to veterans on Battle of Britain Sunday, 19th September 2010. We're very proud to be associated with this campaign and wish everyone the best of luck to win 2 Platinum Spitfire Flying Experiences - we look forward to flying the prizewinners!
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Battle of Britain - 70th Anniversary
For those wishing to commemorate the Battle of Britain, having a Spitfire Flying Experience is probably the ultimate way to connect with the events of 1940. Combining our flight, with visits to the Battle of Britain Memorial, the Battle of Britain Museum, and the museums at Manston, is comprehensive and uplifting way to remember the Few. Please call if you would like help in planning your itinerary. 01227 721929
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